BEWARE OF THIS CALL CENTER 2.0 - Consumer Loan Reviewer SoFi Employee Review

1.0
15 Oct 2021
Recommend
CEO approval
Business outlook

Pros

100% Company paid benefits: medical, dental, vision Lunch Card program Student loan repayment

Cons

Upper management Middle management Company culture is poor Lack of diversity in ALL areas Poor organizational structure and proper planning

avatar
SoFi Response
4y
Thank you for taking the time to share such candid feedback. We utilize Glassdoor to not only give candidates a glimpse into what it’s like to work at SoFi, but also to compile, listen to and act on feedback from our employees, so we take your review very seriously. Many of your comments are not indicative of the type of culture we are trying to build at SoFi. We are committed to creating a workplace where everyone feels welcomed, included, and able to contribute. That starts with having a world-class management team. We are rolling out a new Learning & Development program focused on manager excellence with a series of training to give all SoFi managers the tools and resources to support and inspire their teams. Additionally, we realize cross-company communication and planning are a challenge as we work from home, and building an inclusive remote culture is new to us all. Even as we WFH, we strive to create community and share internal opportunities of growth for our employees. We’ve launched the GROW mentorship program to help inspire, empower, and elevate our employees and most underrepresented communities within SoFi and Galileo by fostering professional relationships. We also have our Explorer Program that is launched every 6 months where we offer the ability to work cross-functionally with other parts of our business to expose employees to the different career paths that are available. Thank you again for your candid review, and if you would like to continue this conversation, we invite you to reach out to your PBP or email us at glassdoor@sofi.org. "

Explore other reviews about SoFi

2.0
6 June 2026
Recommend
CEO approval
Business outlook

Pros

You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

Cons

You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

avatar
SoFi Response
6d
Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
See reviews by: Helpful|Rating|Date|All