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      SoFi

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      SoFi reviews

      Used to be the best company out there, but seems to be getting quite corrupt - Software Engineer SoFi Employee Review

      1.0
      20 Apr 2023
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      * Most of the regular workers are amazing people. Very talented and smart. * Company has a great potential if managed properly. * The pay is still pretty good.

      Cons

      * Corruption in certain departments from top to bottom: retaliation, people forced out of work via falsified info in performance reviews and HR doesn't investigate the issue * Benefits are continuously slashed * Culture of blame is becoming more and more rampant * There is a list of great SoFi values, but they unfortunately seem to be only on paper when it comes to employees (although not in all departments). I would recommend to be vigilant when choosing to work for SoFi, especially in certain departments (ask around in social media and/or regular workers that work there, whom you can trust).

      avatar
      SoFi Response
      3y
      First and foremost, thank you for taking the time to leave such a candid review of your experience working at SoFi. We see feedback as a gift that will help us to continue to iterate and learn, so thank you. Your comments are not at all indicative of the culture and work environment we are committed to fostering at SoFi. We take your comments very seriously, and we do not condone corruption or retaliation in any kind. Any concerns shared with HR are investigated fully and confidentially. We have an EthicsPoint hotline in which employees are able to lodge a formal complaint at any time. We can also confirm that no benefits have been slashed; in some areas we have expanded benefits and we continue to look for ways to meet the needs of our employees through our comprehensive benefit offerings. If you would like to continue this conversation, feel free to reach out to me at glassdoor@sofi.org. Take care.

      Explore other reviews about SoFi

      2.0
      6 June 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      6d
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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