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      SoFi

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      SoFi reviews

      Don’t do it - Fraud Analyst SoFi Employee Review

      2.0
      28 Mar 2024
      Fraud analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is sort of fair? If you know to negotiate. They will lowball you, so be prepared to ask for more. Other SoFi departments seemed to be much better organized and were joys to work with.

      Cons

      Terrible middle management in fraud department. Lack of communication. Unprofessional meetings that are a waste of time. Returning to Office for “culture”. Completely unrealistic production standards that can only be met by sacrificing quality which costs millions of dollars and allows for ID theft. I regularly had to make calls that I knew were bad because we weren’t allowed time to properly do research. The company wouldn’t even pay for a backup IP search tool and we were stuck using whatever we could find on the internet. In the last year, SoFi seemed to be moving backwards in terms of progress and job quality. Not forwards. RTO, removal of development opportunities, lower raises, downsizing, etc all makes the company seem less like a FinTech and more like it was trying to be a bank. Which it didn’t know how to do yet.

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      SoFi Response
      2y
      Hello! Thank you for the years you dedicated to working at SoFi, and for taking the time to leave such a comprehensive review of your experience. We're extremely disappointed to hear working at SoFi didn't meet your expectations. We know that in order to achieve our ambitious goals as a company, we have to have world class managers to lead the best, most inclusive teams. We're sorry to hear management didn't meet your expectations and hope there are some memories of the experience that you can look back fondly on. Wishing you the best in your next career endeavor. Thank you again for the feedback and take care.

      Explore other reviews about SoFi

      5.0
      14 June 2026
      Concessions worker
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      Business outlook

      Pros

      You pick your own schedule

      Cons

      Lots of events during week days

      2.0
      6 June 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

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