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      SoFi

      Engaged employer

      SoFi reviews

      Great culture and opportunities to grow with support - Senior Program Manager SoFi Employee Review

      5.0
      11 June 2024
      Senior program manager
      Recommend
      CEO approval
      Business outlook

      Pros

      SoFi is one of the best if not THE best company I've ever worked for. Smooth recruiting process - knowledgeable and transparent recruiters, quick decision making without a drawn out process. Management on the People team is incredible - they come with a ton of experience, provide support and opportunities to grow. Clear role expectations. Love the company's core values and mission - I really feel I'm making a difference for our clients and members. Great work-life balance (requires setting boundaries, communicating up/down/across, effective prioritization). Ton of employee experiences and programming available. LOVE the hybrid work schedule with flexibility to work onsite when works best for you and the team. Feel confident in Senior Leadership and future state of the business.

      Cons

      Not necessarily a con, but calling out the need to work well under pressure in a fast-paced work setting and with team members across a variety of departments and time zones. Additionally, we use several applications so need to quickly familiarize with tools/ resources to move projects forward. Delicate balance between attending meetings and setting enough time to work independently. No 401K match. Unlimited PTO can be a little tricky to determine the appropriate amount of time to take off without pushing limits with the business (I work better with structure/ want to ensure I am taking enough time).

      avatar
      SoFi Response
      2y
      Thank you for your thoughtful review and for being on this journey with us! We are helping to transform an industry that hasn't changed in decades, and it is hard work! The speed at which the industry is changing means we have to be adaptable and flexible, which can be fast-paced. We hope our employees see the impact of their work every day - we're glad to hear it sounds like you do. We are happy you enjoy our flexible work environment and greatly appreciate your feedback about continuing to invest in employee programming that prioritizes building connections across all our remote and hybrid employees. If you have any suggestions on how we can continue improving the employee experience, please get in touch with us at glassdoor@sofi.org. Thank you for being a part of the SoFamily!

      Explore other reviews about SoFi

      5.0
      30 June 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great CEO, good growth opportunities and interesting work. Have worked at a lot of finance/fintechs, SoFi is the best by a long shot.

      Cons

      Benefits could be better, less competitive than other fintechs

      2.0
      6 June 2026
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      You are only required to work from the office 1 day of the week and the rest from home. The Benefit package is great. The company has free snacks, fruits and drinks at the office and it provides the employees with lunch at least once a month while at the office.

      Cons

      You are literately a modern day slave with low pay and a tone of work. After a few months you have to get upskilled (more work) without any additional compensation. You are constantly evaluated: First call resolution is huge, the goal is for the member not to have to call back in at least a week. The company wants the call to last less than 5 minutes (or you get dinged). The company wants the members to respond to the surveys and if they don't it counts against you. if you go on chats, you will have to serve maneuver between two different once at the same time. You ONLY get a 30 minute lunch break and two 15 minute breaks. It is difficult to go to the restroom because while on the phones there is NO actual bathroom disposition and so you will get dinged and if it takes you longer than 5 minutes you get a message from intrudium informing you that you are out of adherence. The technology is the worse I have ever had to work with. It uses a program called Zscaler that is constantly disconnecting and when it does, it interrupts all of the other programs that are required to work with, in which case you have to inform WFM that you are having tech issues either by telephone or by sending a Workflow and hope it gets approved. While in training you are informed that you will only get paid up to 1 hr while having a tech issue. Workflows are huge and used for everything, including if you are suppose to clock out for the day but you are still on a call and it makes you go over 5 minutes (or you get dinged). Putting in for PTO or Sick Time is also not easy either, it's all about the companies needs so, hopefully you will get approved or maybe not. H.R. is only there a bit while you are hired and of course if you are let go but other than that, not sure what they do because there is no real connection.

      avatar
      SoFi Response
      1w
      Hi there, thank you for leaving a review. We're sorry your experience didn't match your expectations and encourage you to reach out to glassdoor@sofi.org to discuss your review in more detail.
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