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Social Security Administration

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Great coworkers; poorly-managed agency - Claims Representative Social Security Administration Employee Review

3.0
6 Mar 2013
Recommend
CEO approval
Business outlook

Pros

* Decent pay, good benefits * The satisfaction of putting claimants into pay status * Collegial atmosphere * Meet interesting people

Cons

* Agency is understaffed, underfunded, and poorly run; highest levels of management frequently don't seem to understand the pressures field office employees face. * Massive, endless workload * Applicants are occasionally hostile or otherwise emotional * General pervasive sense of hopelessness and impending doom as the SSA collapses under the combined weight of tens of millions of baby boomers. * Terribly outdated claims processing software.

Explore other reviews about Social Security Administration

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

flexibility, teleworking, pay, and holidays off cool work environment.

Cons

Everything's on a quota, heavy workload, dealing with irritated claimants—it's not really a legal job.

1
4.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

Being trained on all the different case types processed by the position. The organization offers flex time.

Cons

It is a difficult job to learn all aspects of case processing promptly.

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