6 Mar 2019
SoftwareOne Response
7yHi - what can I say here? The language you use and perspective seem very deep set. Your comments are obviously concerning as the behaviours you describe are not in any way in line with our values or what we expect from any employee let alone leaders. I am also very sad that we have not been able to give you the right path to escalate this beyond the US given you feel so strongly - for this I am sorry and would still encourage you to write to me or our CEO directly so we can understand and take action. Having said that I do disagree with some of your comments: Compensation - it simply is not the case - 2018 we had the highest number of BDMs ever to attain or exceed annual quota. The total compensation available is higher than the majority of the industry for our performers - hence we still keep an uncapped variable in our sales structure. In terms of Sales Support, we have Solution Sales & Services organizations that loves nothing more than to enable solutions to our customers and then deliver them - I have not heard of anyone who has been told they cannot be helped if they ask for it - this IS in our values to love and support our colleagues. Finally whilst I agree that some of our leaders are inexperienced and I am sure will make mistakes, we are investing heavily in their development and are proud we have been able to build them within - no leader can ever be perfect and they need the support of their teams just as much as they need to be role models to be successful. I would be the first to address this head on if that were not the case so again, if you would be open to it, please help us understand more so we can improve. I will make myself available at any time for you. Regardless, I genuinely wish you every success and hope that you have found a company and environment that better meets your needs. Thanks again, John.