Zzzz...Tiring. - Account Manager SolarWinds Employee Review

2.0
28 July 2015
Recommend
CEO approval
Business outlook

Pros

Location was great, free food, air conditioning, nice offices.

Cons

Micro managed, numbers driven pushy sales model. Calling customers/potential customers at blinding rates throughout the week was common practice. If you have an opportunity with a company and they agree that they like the software, you will be tasked to basically burn them down via phone and email until they send you a purchase order. Offering insane discounts just to bring a deal in, then at the end of a quarter, hearing from management that they are disappointed in the 'lost revenue' numbers based on how many discounts were handed down in the previous quarter. This makes no sense because they preach that "a dollar today is better than 10 dollars tomorrow". This archaic idea of building and maintaining revenue numbers is the sole reason many quality hires have left the company. They had good software (5 years ago), but when they lost more and more people, you could see that the tech wasn't evolving fast enough. The tech is not lightweight, it runs on SQL Server, and causes plenty of headaches for even the most seasoned IT Engineer. Be prepared to offer SUBSTANTIAL discounts in order to bring in deals, this not only devalues the product, it devalues your paycheck. When you're making ~3.2% commission per deal, knocking $15,000+ off of a quote, just to bring a deal in, makes a big impact on what your paycheck COULD be at this company.

Explore other reviews about SolarWinds

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Stimulating work, great people, nice office space with good amenities, good work life balance and flexibility on in-office time, competitive compensation

Cons

siloed org which is very standard for this industry

4.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing office space in Charlotte with a strong emphasis on work-life balance. There are plenty of social events and networking opportunities that help employees stay engaged and build relationships across different business units. The recent IT reorganization has created a unique opportunity to participate in system and process design initiatives. While this level of change and transformation may not appeal to everyone, it offers valuable experience for those who enjoy shaping new processes and driving organizational improvements. I am optimistic about the direction of the organization and confident in the vision and leadership of the new IT management team.

Cons

Career advancement opportunities can sometimes feel limited within a satellite office environment, and promotion paths are not always clearly defined. Employees seeking long-term growth may benefit from having proactive career development conversations with leadership. The recent IT reorganization has introduced a period of transition, resulting in some uncertainty and lower morale across parts of the organization. The department is currently in a rebuilding phase, and new employees should expect to contribute to the implementation of new processes, systems, and ways of working. Compensation appears to be somewhat below market rates for certain roles, which may be a consideration for candidates prioritizing salary growth.

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