Incompetent CCO Trickles Down - Sales SolarWinds Employee Review

2.0
9 Sept 2023
Recommend
CEO approval
Business outlook

Pros

work life balance, free lunches, free snacks, selling legitimate industry leading products, certain sales teams have strong culture

Cons

Chief Customer Officer has never sold, never led a sales team and knows nothing about sales. She came from renewals team which is basically a collections team. In conjunction with the lack of experience, she lacks any semblance of basic leadership skills. She makes decisions in a vacuum and shows favoritism to all women and anyone from the renewals team. Her complete lack of skill and competence trickles down into handcuffing the broader sales org. Our president of sales is useless at best. He does nothing, says nothing has 0 Presence and brings 0 value to his vps or to the sales reps working under the vps. Our CEO claims to care about the reps but he clearly doesn’t bc he has continued to allow these 2 empty suit/dead weight Employees to remain. I’m addition to promoting another former renewals/collections leader to a sales role in spite of having 0 sales Or Sales Leadership experience.

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SolarWinds Response
2y
Thank you for taking the time to share your feedback and review. As a people-first company, the employee experience is extremely important to us. Our leadership team truly cares about ensuring every employee feels valued, is treated fairly, and is respected. We continue to hire based on attitude, competence, and commitment at all grade levels, including our executive leaders. The SolarWinds Chief Customer Officer has led the sales organization for more than 20 years, contributing to our success and leadership. Our president of sales has a similar background and continues to drive value to the business. We understand your frustrations and encourage you to share your feedback in our upcoming employee engagement survey and with your local people partner.

Explore other reviews about SolarWinds

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Stimulating work, great people, nice office space with good amenities, good work life balance and flexibility on in-office time, competitive compensation

Cons

siloed org which is very standard for this industry

4.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing office space in Charlotte with a strong emphasis on work-life balance. There are plenty of social events and networking opportunities that help employees stay engaged and build relationships across different business units. The recent IT reorganization has created a unique opportunity to participate in system and process design initiatives. While this level of change and transformation may not appeal to everyone, it offers valuable experience for those who enjoy shaping new processes and driving organizational improvements. I am optimistic about the direction of the organization and confident in the vision and leadership of the new IT management team.

Cons

Career advancement opportunities can sometimes feel limited within a satellite office environment, and promotion paths are not always clearly defined. Employees seeking long-term growth may benefit from having proactive career development conversations with leadership. The recent IT reorganization has introduced a period of transition, resulting in some uncertainty and lower morale across parts of the organization. The department is currently in a rebuilding phase, and new employees should expect to contribute to the implementation of new processes, systems, and ways of working. Compensation appears to be somewhat below market rates for certain roles, which may be a consideration for candidates prioritizing salary growth.

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