Overworked Underpaid High Achiever - Call Center Customer Service Representative Solera Employee Review

1.0
9 Oct 2018
Recommend
CEO approval
Business outlook

Pros

A few of my coworkers

Cons

As a High Achiever, you already put so much pressure on yourself to perform. Then you get threatening emails from supervisors to do even better which adds even more pressure, not to mention the stress of dealing with tragic or fatality calls. When managers rank you in the top 20% and it's still not good enough because other teams members did not meet their numbers yet you do, they tell you that no one gets the bonus. There have been NO pay rises or bonuses since Solera Holdings took over and the work environment has been toxic! As a High Acheiver and getting your numbers consistently but told that it's still not good enough will drive you to anxiety and depression. Meanwhile, CEO's and upper management reap the rewards of your labor, while you can't even make ends meet. There is NO support and NO reward for hard work with this company. I chose to get out while I still had some self respect left.

Explore other reviews about Solera

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for!

Cons

The pay could be better.

1.0
4 July 2026
Recommend
CEO approval
Business outlook

Pros

None that I can think of.

Cons

The company has significant issues that make it difficult to recommend as a long-term workplace. HR support is virtually non-existent, leaving employees without meaningful assistance when concerns arise. Favoritism appears to influence decisions more than performance or merit, creating an unfair work environment. There are very few opportunities for career growth, and many employees find themselves in stagnant roles with little chance for advancement. Even when employees consistently exceed expectations and earn recognition, raises are infrequent or nonexistent, making it difficult to feel valued for hard work. Additionally, there is a noticeable lack of professionalism at the management level. Communication, accountability, and leadership standards need significant improvement. Overall, the company would benefit from investing in stronger leadership, a more effective HR department, and a culture that rewards performance fairly.

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