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Sonic (Internet and Phone)

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Stepping Stone Company - Customer Service Sonic (Internet and Phone) Employee Review

2.0
13 Dec 2019
Recommend
CEO approval
Business outlook

Pros

You can get hired with minimal experience. The company culture is big on being nerdy and casual. You don't get hassled for calling out sick. Essentially, it's a step up from fast food and retail jobs.

Cons

While the pay is a step above retail and fast food industries - it is crap for the tech industry. Starter positions pay well for what they are, but advancement is difficult, requires a lot of time at the company, offers little to no pay increase and is often given to people who buddy up to management. Management itself is very, very weak. This company grew in size too fast with too little preparation for leadership. Most of the supervisors and managers were not hired because they make good supervisors or managers, but instead because they were the best at what they do in their department. There is zero quality control, so most departments have huge, frightening problems that specific managers turn a blind eye to and will go unresolved. TL;DR If you have the experience and drive to find a real job in the tech industry, then don't waste your time applying to Sonic. If you have no or little experience and want a cozy place to work while you learn more about the industry and brush up your resume, then Sonic is a much funner company to work for than most other starter jobs.

Explore other reviews about Sonic (Internet and Phone)

5.0
26 Sept 2025
Recommend
CEO approval
Business outlook

Pros

The people here are so great! This company has such good culture and personality. Everyone works hard and enjoys working with each other. It's a great place to work with good, helpful people, autonomy, and a growth mindset.

Cons

Growing quickly means keeping up with new processes and collaboration, but nothing bad to say about that.

3.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

The team is nice Pay isn’t too bad

Cons

Dealing with unhappy customers Management could be better A lot of micro managing

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