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      Soroco

      Engaged employer

      Soroco reviews

      AI research firm posing as a contender - Senior Customer Success Manager Soroco Employee Review

      2.0
      30 June 2025
      Senior customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Passionate about technology and academic research.

      Cons

      Organisation lacks clarity on developing an organisation to achieve its goals, including upskilling middle managment. CEO is a bully; high levels of micro management. Culture fosters a toxic work/life balance. Product Managment team are technically focused, they are directed this way, and lack any insight/empathy into understanding end user challenges to build a quality product. Organisation funded by founder's inheritance, would benefit from external investment to challenge strategic direction and decision making.

      avatar
      Soroco Response
      9mo
      Thanks for taking the time to share your experience. Feedback like this helps us reflect on how we operate—across leadership, product, and culture. We’re focused on building stronger teams, improving clarity, and evolving how we work. If you’d like to share more specifics, feel free to reach out to a member of the People Team—we’d appreciate the opportunity to learn more.

      Explore other reviews about Soroco

      5.0
      13 Oct 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Growth - the company has found an area with deep tech where there is a big opportunity to change work experiences for working teams. Everyone is very focused on the business goals to move the company forward. Leadership shares info on how the products / our work is making an impact to customers, and what needs to improve as well. Product and engineering continually trying to improve those areas to benefit the customer experience. 2. Smart people - Soroco definitely has some of the best talent, I work with really smart people and diverse teams, it makes the environment collaborative where learning is a constant.

      Cons

      Collaborating across time zones can be challenging and leads to long days, but that is expected in a global company that is growing at this fast pace. This is pretty much expected everywhere in organizations globally. The work guidelines allow for comp. offs and flexibility to adjust to varied hours - needs prior discussion and planning with managers though.

      avatar
      Soroco Response
      2y
      Appreciate your feedback and glad to hear that you are learning and growing with us. We couldn’t agree more on the incredible talent of Team Soroco that makes this possible, and who are collectively focused on furthering our mission. Our young and global team often has challenging hours, and we strongly encourage individuals to stay cognizant of their wellness and work collaboratively with their team, to find balance. If you have any suggestions that can help us improve, don’t hesitate to write to life@soroco.com.
      3.0
      15 May 2025
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Remote work - Opportunity to work with customers across a broad array of industries and business functions - Rapidly maturing and improving product

      Cons

      - Poor sales outlook (probably not anyone's fault in this economy...) - Very small N. America team

      avatar
      Soroco Response
      12mo
      Thank you for your feedback! We’re glad you value the flexibility of remote work, the diverse customer collaborations, and the continuous improvements to our product. We appreciate your insights on professional development and customer experience—both remain key priorities as we continue to evolve. Your perspective is valuable, and we’re committed to making meaningful enhancements.
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