Company is going downhill fast - Senior Key Holder SoulCycle Employee Review

2.0
19 Mar 2018
Recommend
CEO approval
Business outlook

Pros

Free SoulCycle classes, retail discounts, fun environment, non traditional schedule, free classes at other fitness places (depending on location), company attracts lots of interesting and intelligent people from many different backgrounds, many amazing brands want to collaborate with Soul, strong brand identity

Cons

Disorganized, poor managers fly under the radar and highly qualified people go unnoticed, instructors are permitted to abuse staff with no repercussions, upper management leads on staff members by promising promotions and not delivering, huge disconnect between corporate and field, company is becoming very corporate and this can be felt at all levels.

Explore other reviews about SoulCycle

5.0
27 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fun environment, good people, ride for free

Cons

Lots of cleaning involved around the studio and bathrooms

2.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

Fun and you meet great people

Cons

Horrible HQ staff and leadership who does not care

See reviews by: Helpful|Rating|Date|All