Hoping the good gets better - Front Desk Associate SoulCycle Employee Review

4.0
13 May 2019
Recommend
CEO approval
Business outlook

Pros

- Great corporate partnerships and benefits (including free rides) -Generally fun, light-hearted work environment (lots of events/social gatherings, etc.) - A fast-paced + intriguing working environment with a decent opportunity to grow with the company

Cons

- The speed at which the company (nation-wide is growing) is too fast given current studios success (i.e. focus in on nailing hospitality, quality of classes, and studio functionality before building a new studio down the road.) -Staff is often lacking race and socio-economic competency --doesn't come up a ton but does impact marketing and how FD and management interact with the riders

Explore other reviews about SoulCycle

5.0
27 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fun environment, good people, ride for free

Cons

Lots of cleaning involved around the studio and bathrooms

4.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work with a friendly and supportive team. Everyone is approachable and willing to help, which makes onboarding and day-to-day work much easier. The work environment is collaborative, and management is generally flexible and understanding. Overall, it's a positive workplace where people genuinely want to see each other succeed for the most part.

Cons

While the immediate team was excellent, upper management often appeared disorganized. It was challenging to receive timely feedback on performance, and the review and compensation processes lacked clear communication and transparency.

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