It matters more whose clique you are in than how well you do your job. - Front Desk SoulCycle Employee Review

2.0
3 July 2015
Recommend
CEO approval
Business outlook

Pros

Taking class. The workout is no joke; it changes you and is very spiritually freeing. Being a part of a fitness enterprise. Some of the people within the company are awesome. Mo, the retail manager, was funny, kind, and treated me like a person.

Cons

Cliques. It's not a fair job; you get bad shifts if the managers don't like you or think you are cool. Very fake environment. Nepotism. They never schedule me at front desk and then when they need me and I have an issue, rather than working to help me do better, they simply cattily ask you to do it right be next time. Managers pretend it's all about finding the yes and helping others, yet I have felt every shift I have worked that I am not appreciated or given responsibilities. There is one girl at my location which is the most recent studio, who is treated like a princess while I do menial tasks. I was adored at my last job, and here am treated like street scum.

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SoulCycle Response
10y
Thank you for taking the time to let us know how you’re feeling- we are here to listen and help. SoulCycle was built on a culture of community and kindness to others, and we strive to bring that to our riders and staff every single day! We do appreciate you - we appreciate you putting in long hours and hard work for us and for helping make our community strong. We are so sorry if you ever felt mistreated or overlooked - we hate that that was the case. We want to hear from everyone so we can take all feedback and become a better SoulCycle. We so appreciate members of our SOUL family like you who care enough to speak up and ask for change. We are implementing a company-wide anonymous survey for all SOUL employees. As we grow larger, we want to also grow BETTER. Thank you again and I would personally love to hear from you. -Liza Pasciuto SoulCycle Area Manager liza.pasciuto@soul-cycle.com

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5.0
27 Apr 2026
Anonymous employee
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CEO approval
Business outlook

Pros

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Cons

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4.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

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Cons

Nothing love my coworkers !

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