Felt like I was in middle or high school at times - Customer Service Representative SouthState Employee Review

2.0
5 Sept 2018
Recommend
CEO approval
Business outlook

Pros

-Family friendly -Cooperative teamwork at times -A somewhat caring customer base -Can create leadership -Decent vacation time -Some kinda decent benefits

Cons

-Uninviting networking -Losing community feel with customers as they grow and focus on metrics more than personal customer relationships. -Lots of disgruntled customers (especially on days the website goes down) -Unprofessional coworkers -HR policy which seems to conveniently change on an individual basis (Almost took legal action on it) -A high school/middle school rumor mill of people backstabbing each other on a consistent basis. They'll throw you under the bus in a minute. -Terrible customer service practices -Focused too heavily on metrics using the scaling of other companies (Aka customer service versus getting customers off the phone) -Promotes who you know rather than what you know and as a result; -Incompetent and inefficient management

Explore other reviews about SouthState

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

South State Bank is a great company to work for.

Cons

Management seems focused on promoting young men and does not invest in other employees.

2.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

Work Hours PTO Work-Life Balance

Cons

Favoritism Non-existent Raises Unnecessary AI use EVERYWHERE Pays less than other banks that are keen on selling, while they now take a sales-forward approach for no raise whatsoever Higher-Ups don’t know what being in a branch is like in the modern day

See reviews by: Helpful|Rating|Date|All