Pros
The colleagues are kind and supportive. There are so many helpful individuals on the sales floor and within the management team. There is a good energy on the floor when the employees feel respected and confident in their abilities to follow their gut in terms of workflow.
Cons
While there are helpful individuals within management, they do not have any control of the inner workings of the company. The managers of departments have no ability to provide feedback or employee suggestions to the CEO out of fear to be belligerently insulted or fired. If you have opinions on how the company can be better, you will be targeted and talked down to. There are ever changing expectations in terms of the sales team. There are metrics that change on a weekly basis due to the CEO and if you question the changes, you will be called into a meeting about your attitude that you displayed in front of your colleagues. There will be different expectations for different people on the floor, such as one person not hitting their goal and getting talked to disrespectfully while a few others will not make a call and make it through unscathed. They advertise as flexible and understanding, but you will be treated differently if you take a day off or ask to work remotely while sick. You will be told that working remotely is for only a handful of individuals with majority of them outside of the sales department and if you want something more flexible, find a job that is. You are told that you are supported and that they are inclusive, but that is sadly no longer the case. Since the previous President left the company, there is no room for being inclusive. You will be told to make yourself small, rid yourself of your emotions in the midst of a bad mental health day, and to not use your correct pronouns or make them known. The CEO calls the company inclusive to please their partner, NASCAR, but as you can see, this is hardly true. There have been screaming matches during manager meetings with the door open, spoken plans to push out Account Managers who have experience within the company, and the CEO boasting about firing all of the employees and hiring a new group of employees that he will be able to pay less. The route that was taken by the CEO with the company’s accounts as a whole is inexcusable. Account Managers were told to give all but 125 accounts away to a fake alias. The “Ken Adams” territory held most of the companies accounts, and there is no telling whose pockets the money is going into. This lessened the sales for many of the account managers on the floor, and lost accounts that some managers had been working with for years. The disregard for their employees as a whole is disturbing, but not surprising. While my years here were great in terms of friendships and mentorship, this has morphed into a very toxic environment.