CHARTER-AN OUTSOURCED U.S. COMPANY - Customer Service Professional Spectrum Employee Review

4.0
12 June 2008
Recommend
CEO approval
Business outlook

Pros

CHARTER COMM. IS A PRETTY NICE PLACE TO WORK. THE HAVE GREAT BENEFITS AND GREAT COMPENSATION. THEY ALSO SPEND A GREAT AMOUNT OF MONEY ON EMPLOYEE RECOGNITION AND REWARDS FOR MEETING STANDARDS. THEY WERE EVIROMENTALLY FRIENDLY WHEN IT CAME TO RECYCLING AND A PAPERLESS COMPANY. THEY ALSO HAVE SOME GREAT AMMENITIES IN THERE OFFICES (SLEEP ROOM AND A DAY CARE).

Cons

SOME OF THE DOWNSIDES AT CHARTER WERE THE LACK OF KNOWLEDGE BY SOME OF THERE UPPER MANAGMENT. ALSO IN 2006 THEY CLOSED 7 OUT OF THE 11 U.S. CALL CENTERS TO OUTSOURCE IN ASIA AND MEXICO. THEY ALSO HAVE SOME BAD FINANCIAL OFFICERS THAT HAVE TAKEN THE COMPANY IN TO A SEVERE DEFICIT.

Explore other reviews about Spectrum

5.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for. Overall they treat everyone with respect and there is a good work/life balance and everyone seems proud to work there. A ton of people have been working there for 20+ years.

Cons

None really, we were treated decently.

5.0
17 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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