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      Spectrum

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      Spectrum reviews

      Unnecessary Pressure - Mobile Customer Service Representative Spectrum Employee Review

      3.0
      14 Oct 2020
      Mobile customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits and decent pay.

      Cons

      Metrics are slightly unrealistic and changes are being made unfortunately for capitalistic reasons and not for customer satisfaction. Upper management is trying to squeeze staff dry and experimenting on how much they can get out of one person as they can. Unfortunately, these changes affect customer satisfaction metrics and are encouraging poor ethics.

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      Spectrum Response
      5y
      We strive to provide high-quality products and services both to our customers and to our team. We will share your comments with our leadership team, who continue to develop strategies to support day-to-day operations.

      Explore other reviews about Spectrum

      5.0
      5 June 2026
      Outbound sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      This is the best sales job I have ever had. Spectrum does a great job with incentives. The leadership is awesome and is always helping me grew in this role. I highly recommend this job to all sales people.

      Cons

      None. I cannot think of any cons.

      5.0
      17 Sept 2019
      Human resources coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

      Cons

      Strict on dress code and professional appearance

      309
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