3.0
17 Apr 2010
Current employee
Recommend
CEO approval
Business outlook
Pros
The benefits are great, with good health care and free cable services. The quality of training is very good, the company makes sure you are prepared for your first day solo.
Cons
There is an extreme lack of accountability between departments. There are man times when something gets passed on to someone else and the customer is the one that suffers. Also, outsourcing our call centers is not effective. More customers leave us everyday because they do not receive quality help on the phone, and when they come in they hear a different story.