Decent Pay But Draining - Customer Service Lead Spectrum Employee Review

2.0
24 Mar 2022
Recommend
CEO approval
Business outlook

Pros

Free cable and internet, yearly raises with opportunities for two more raises as an agent, holiday overtime pay if you want it on top of guaranteed holiday pay, sometimes helping people solve problems via phone can be rewarding. Several weeks of paid training that can net you a quick couple thousand bucks while you hopefully find something better.

Cons

People seem to think they can treat the employees of their cable company/isp as absolute garbage and the company doesn’t treat the employees much better. The company is very much against working from home and sharing many concerns will be met with the response, “if you don’t like it here find another job.” You will be treated as a number, a replaceable resource to be exploited. Things can change at the drop of a hat. The calls and situations you’re handling will change often.

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Spectrum Response
4y
Thank you for sharing these comments with us. Your feedback helps us better understand employees' needs and experiences, and better informs us about how we can support them and their families. Thank you for helping us toward those goals.

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5.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

This is the best sales job I have ever had. Spectrum does a great job with incentives. The leadership is awesome and is always helping me grew in this role. I highly recommend this job to all sales people.

Cons

None. I cannot think of any cons.

5.0
17 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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