Unrealistic Expectations and Falsifying - Field Service Technician V Spectrum Employee Review

Metrics are unrealistic and don’t allow a tech to actually help a customer out as we should. Force a tech to always rush. They speak so much about falsifying when in company van but yet they constantly have us falsify tests and complete out jobs when they shouldn’t be completable just so their monthly numbers can look good Strenuous physical and mental labor daily - Working overtime most shifts, at the mercy of dispatch - Unrealistic metrics and compliance - Having to clean up after/not able to rely on other departments Most days they work you like a dog. They give you 6-8 jobs a day with one hour time frame to finish them. God for bid you fall behind and have trouble making it to your next appt.