Amazing place with full of opportunities to grow ! - Client Care Spectrum.Life Employee Review

I've worked here for a year and a half now and really enjoyed the experience as a counsellor. Its rewarding to help and understand so many people over this time too in the ways I can. The support from management and HR have always been available over any of my personal issues and professional ones where I've felt heard and seen, something i was apprehensive about as it is remote. Its not always easy but in counselling it rarely is, its always about how supported you are during those difficult times. I'm still looking forward to what comes next at Spectrum.Life as it always seems to have new possibilities on the horizon.

It can be challenging initially to find the balance between work and life outside, the biggest challenge just being internally from myself rather than work itself, on numerous occasions management have encouraged to switch off when finished and to take the breaks needed between clients. If starting at Spectrum.Life, always remember to facilitate self care too as its important for yourself and making sure that you stay comfortable and happy in your role.

- The pay is decent - The hours facilitated private practice work in theory - There was a 4/5 hour shift option at the time

- In training, we were told 90% of cases were mild to moderate distress, and 10% were high distress or crisis containment. The opposite was true. - Of my wave of 11, 2 were left after three months, though were unhappy and planning an exit - Management micromanage to excessive degree. You have to notify them every time you use the bathroom. - Company policies make it difficult to provide care to clients. For example, you may judge a client to be suitable for STC, but because they score one higher on a CORE-10, you cannot refer them and get penalised if you do. - You are asked to contain so much for clients without any containment from management. One supervision a month is totally inadequate. Team leads care more about your metrics than emotional well-being. - You finish an intense call with a client and are expected to go on to another immediately.