Supportive and fulfilling place to work - Client Care Counsellor – Advice Line Spectrum.Life Employee Review

5.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-Big support network who are readily available -Fully remote role -Good work/life balance -Overtime available -Robust training

Cons

-Client content can be emotionally heavy at times -Could be challenging for those who aren’t proficient with computers -Admin heavy at times

Explore other reviews about Spectrum.Life

5.0
9 Feb 2026
Recommend
CEO approval
Business outlook

Pros

I've worked here for a year and a half now and really enjoyed the experience as a counsellor. Its rewarding to help and understand so many people over this time too in the ways I can. The support from management and HR have always been available over any of my personal issues and professional ones where I've felt heard and seen, something i was apprehensive about as it is remote. Its not always easy but in counselling it rarely is, its always about how supported you are during those difficult times. I'm still looking forward to what comes next at Spectrum.Life as it always seems to have new possibilities on the horizon.

Cons

It can be challenging initially to find the balance between work and life outside, the biggest challenge just being internally from myself rather than work itself, on numerous occasions management have encouraged to switch off when finished and to take the breaks needed between clients. If starting at Spectrum.Life, always remember to facilitate self care too as its important for yourself and making sure that you stay comfortable and happy in your role.

7
1.0
8 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I actually havent found anything I liked about working for this company

Cons

Management has changed 5 times in a year. Now that that the company has realised managers are haemorrhaging money, they are redistributing out jobs as affiliates in exactly the same way. Never took the time to understand out roles and wanted us to be 'yes men' working against out own principles and governing bodies. Really a joke of a company to work for

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