Never been treated so horribly - Front Desk Customer Service Spence Diamonds Employee Review

1.0
17 Oct 2016
Recommend
CEO approval
Business outlook

Pros

Fun to work with the rings, to learn about diamonds, and clients were generally great and excited but overall not a good experience to say the least

Cons

The pay is very low. I was constantly being called into work last minute. There is very little training except for the part where they want you to memorize a script and you can't go off even a little bit. There is a lot of things to learn but not sufficient training. There is very high turn over, I constantly see job postings. There was one manager who was great and worked with me eventually to create a plan as I wasn't properly trained to begin with but then she left the company. The next day I went to work and was fired. The conversation literally went like "have a seat. We are letting you go and because it's under 3 months we don't have to tell you why. Any questions?" And that was it. It was horrible so I walked to the bathroom as I started to tear up (I'd never been fired before) and when I opened the door to walk out the same lady was standing there and said she would escort me out. It blew my mind. I couldn't say goodbye to the people working or anything, she walked me out of the store like a criminal or something.

Explore other reviews about Spence Diamonds

5.0
25 June 2021
Recommend
CEO approval
Business outlook

Pros

-Work enviornment -Hands on training -Opportunity for growth - Uncapped warning potiential

Cons

- Lack brand recognition in the US market

3.0
2 Feb 2024
Recommend
CEO approval
Business outlook

Pros

You get to learn about diamonds Nice discount Luxurious environment

Cons

Unneeded stress Scripted sales pitch Counting clients as they walk in Micromanagement

See reviews by: Helpful|Rating|Date|All