Pros
* Friendly and supportive working environment with a great team culture. * Fantastic colleagues who made coming to work enjoyable every day. * Strong leadership and management support from my Team Leader and Manager. * Good earning potential and opportunities to develop sales skills. * The sales process was generally straightforward and easy to learn. * Rewarding role helping customers find vehicles that suited their needs and circumstances. * Fast-paced environment that helped build confidence, communication, and negotiation skills.
Cons
* After being relocated to the Central London branch, the role became heavily phone-based, which reduced the face-to-face interaction with customers. * Building trust and rapport with customers over the phone was more challenging than meeting them in person. * Customers I had nurtured and booked into the Cricklewood showroom were often handed over to another salesperson, which could sometimes disrupt the relationship and trust that had already been established. * Vehicle aftercare and customer service processes could be improved, particularly when dealing with post-sale issues. * Customer cancellations could be frustrating after investing significant time into building relationships and securing appointments.