Good Company, Great Experience - Customer Care Representative Spokeo Employee Review

3.0
26 Aug 2015
Recommend
CEO approval
Business outlook

Pros

My time at Spokeo has given me a number of great experiences. Like other reviews have mentioned, one of the biggest elements to Spokeo is its culture. Spokeo goes above and beyond to create a work environment that is welcoming and enjoyable. The catered lunches, benefits, and social events are all things that make Spokeo as unique as it is. Another aspect to Spokeo’s culture is the how they have implemented multiple ways for their employees to get involved and be able to contribute. I was personally able to participate in the Culture Committee and the Spokeo Scholarship Program. These were opportunities where I felt like my voice was being heard and the suggestions of those around me could be taken into consideration. Finally, the connections I was able to create at Spokeo are invaluable. There are some genuinely incredible people working there if you take the time to get to know them. I was able to interact with people within my department and other departments as well and learn about the people who make up the culture of Spokeo. Everyone’s experience is different but it really comes down to this: What you put into your time at Spokeo is what you’ll get out of it. Yes the job can be stressful but the opportunities and experiences available here can balance that out if someone chooses to get involved.

Cons

I would say the biggest downside is currently the limited potential for growth. I have seen so much potential come in and out of Customer Care without ever having the chance to be fully utilized. There are so many different departments for people to put their skills and abilities to good use, but they’re restricted by how few positions are available.

Explore other reviews about Spokeo

5.0
10 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good company culture and good people to work with.

Cons

401k matching stops and less bonus.

1.0
26 Nov 2025
Recommend
CEO approval
Business outlook

Pros

I worked on the email team a millennia ago, not sure if it still exists today. It was a fun job not answering calls. Very small biannual raises, maybe a quarter or two increase an hour. They reward seniority and tenure. Actually, it's one of the reasons why I left, couldn't stomach seeing some of the leadership day-in-day-out. One of the team leads couldn't contain his energy whenever he was provided attractive female customer service agents to supervise, tried to put on alpha-ish displays and wore small tight shirts. Kind of created a weird aggro morale for his team, even promoted several times up to executive office for some reason. BUT thankfully, my coworkers were awesome!! This was definitely a temporary job for someone in between careers, there were lots of unique personalities, lots of snacks, company events, so I'd say the morale team (yes one of those existed) did a pretty good job.

Cons

Whoops, just read the above

2
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Spokeo Response
6mo
Thank you for sharing your recollections; we are sincerely sorry that aspects of your experience, particularly around leadership conduct and growth opportunities, left a poor impression. Though much has changed since those early days, your account reminds us that culture is shaped not only by policies but by daily behavior. We’re glad the camaraderie and community you found among coworkers offered some balance, and we’ve since strengthened our leadership expectations, feedback channels, and development practices. We remain committed to fostering a workplace where respect and fairness are constant.
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