Questionable leadership in an unethical industry - Anonymous employee Spokeo Employee Review

1.0
28 Oct 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good compensation and benefits for a small company

Cons

Majority of revenue is driven by deceiving customers that have forgotten to cancel their subscriptions, resulting in an unsustainable business model. Leadership is attempting to shift from consumer to B2B sales. However, company is struggling to gain a foothold in B2B. Leadership lacks clear direction, with founders in a constant power struggle over where to take company. Company is a revolving door, with employees being let go with no prior warning. All high performers have left the company.

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Spokeo Response
1y
Thank you for sharing your feedback. We’re glad you found our compensation and benefits competitive. As you noted, despite our relatively small size, we strive to support our team members with compensation and benefit plans that are on par with, if not better, than those offered by the bigger companies with whom we often compete for talent. Transparency is central to our customer experience, and we work hard to ensure subscription terms are clear. Our addition of B2B solutions is also an exciting step for the company. We’re encouraged by the progress we’re making and looking forward to the opportunities ahead. Leadership alignment and employee experience continue to be priorities for us. While business changes and transitions can impact turnover, we’re proud of the dedicated team driving Spokeo’s mission forward and the fact that our average tenure across all of Spokeo is, as of the writing of this response, 5.4 years. We value input from all perspectives and are committed to continuous improvement. Thank you for contributing to the conversation.

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5.0
10 Nov 2025
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Pros

Good company culture and good people to work with.

Cons

401k matching stops and less bonus.

1.0
26 Nov 2025
Recommend
CEO approval
Business outlook

Pros

I worked on the email team a millennia ago, not sure if it still exists today. It was a fun job not answering calls. Very small biannual raises, maybe a quarter or two increase an hour. They reward seniority and tenure. Actually, it's one of the reasons why I left, couldn't stomach seeing some of the leadership day-in-day-out. One of the team leads couldn't contain his energy whenever he was provided attractive female customer service agents to supervise, tried to put on alpha-ish displays and wore small tight shirts. Kind of created a weird aggro morale for his team, even promoted several times up to executive office for some reason. BUT thankfully, my coworkers were awesome!! This was definitely a temporary job for someone in between careers, there were lots of unique personalities, lots of snacks, company events, so I'd say the morale team (yes one of those existed) did a pretty good job.

Cons

Whoops, just read the above

2
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Spokeo Response
6mo
Thank you for sharing your recollections; we are sincerely sorry that aspects of your experience, particularly around leadership conduct and growth opportunities, left a poor impression. Though much has changed since those early days, your account reminds us that culture is shaped not only by policies but by daily behavior. We’re glad the camaraderie and community you found among coworkers offered some balance, and we’ve since strengthened our leadership expectations, feedback channels, and development practices. We remain committed to fostering a workplace where respect and fairness are constant.
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