Pros
The main positive I can highlight is that the Operations Manager was far more approachable and fair than the owner. Although communication was not always the most organised, they were supportive, acted as a good mentor, and were clearly very skilled at their job, particularly when it came to problem solving and handling difficult situations.
Cons
The CEO was consistently rude and arrogant, showing little respect for staff and often speaking down to employees in an insulting manner. While the advertised pay initially seemed attractive, it became clear after calculating the actual earnings that the compensation was not as fair as presented. When concerns or questions about pay were raised, management failed to provide any clear explanation. The role itself was also misleading, as the job turned out to be very different from what was originally advertised during the hiring process. Expectations set before joining did not match the reality of the position, which made the experience even more frustrating. There also appeared to be disparities in pay related to factors such as age, gender, and even where employees lived, which created an unfair working environment. The role was extremely stressful, and it was obvious that many staff members were struggling and unhappy. Despite this, there was little to no meaningful support or effort made to improve company efficiency or employee wellbeing. In my opinion, no amount of money is worth being that unhappy in a job.