Not what you think - Anonymous employee SpotHopper Employee Review

1.0
9 July 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Flexible work schedule - Ok starter job to get experience on your resume, mostly in witnessing failures or bad practices which can be a fantastic learning experience and why a lot of people get involved in startups

Cons

- Micro management from an inexperienced manager - You're selling a basic product that is not unique. In house website templates that are repurposed for each customer and the use of open Facebook and Twitter APIs to create reoccurring posts on those social channels. Everything else is done manually so it's not much of a tech startup. The claim of using AI to optimize everything is a big stretch on the truth as are other marketing/sales related claims which are often based on statistically insignificant data. - Poor compensation and no benefits are offered - Very vague role responsibilities - there is limited off shore resources to handle onboarding and customer service so sales reps often need to deal with issues out of fear of losing their commissions

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SpotHopper Response
6y
Hello again former DC rep! We’re not sure why you felt the need to write another review, but we will take this further feedback seriously. But we do want to inform those reading that this is in fact a second fraudulent review from the same employee as the first 1 star review. Also we do feel the need to fact check this one as well: -Again, you worked for SpotHopper for 7 months just to be clear not over 1 year. -We do not agree with the “flexible” comment. Just because our employees work remotely does not mean their schedules are flexible and we do expect you to work a standard 9-5 and occasionally beyond that. For those looking for a flexible or low effort position like yourself, SpotHopper is not a good fit. -It’s true! Niko is a first time founder and manager and he has a lot to learn! We’ve been incredibly grateful to learn what we have so far and to be growing at 100% year over year, but we will strive to learn more and get even better! -Your feedback around micromanagement is a bit unclear. You are now saying you were micro managed when before you claimed to not be managed at all and to have a “chill” job? -Please elaborate below so we can have a more accurate picture of the complaint. -Again, our algorithms use reinforcement learning based AI to select the optimal website layouts, post times and more to maximize revenue for our customers. It’s very cool and drives an extra 10-20% in revenue! -Yes we do use templates to start each website build before they are custom designed. In fact every web developer in the world does this! Perhaps you can learn more about web development if interested! -Yes we do use APIs to schedule posts -We actually do offer benefits! Both healthcare, unlimited time off and more! -The compensation is detailed in the job listings. I suppose “poor compensation” is relative, but if you don’t make any sales, it’s true you will not earn any commission. -Our onboarding team is based in Milwaukee and are ongoing tech support in Europe. -The responsibilities of the role are not vague - they are simply to hit your quota! Unfortunately in DC you sold $0 in your last month at SpotHopper. -We’ve never lied about equity but perhaps there was confusion and for that we apologize. Yes you need to hit quota to earn ownership in the company. We reward our top performers! -In terms of investing in employees, we now have a rather large sales team of almost 20, and I’m happy to say that almost every hire has worked out and no reps have been let go or left in almost a year!

Explore other reviews about SpotHopper

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

I've been an AE at SpotHopper for just over a year and this role has exceeded my expectations in almost every way. First and foremost, the sales training is hands down the best I've ever experienced in any role at any company. Management is genuinely supportive and invested in your development, the culture is collaborative, and the earning potential is real. There are clear paths for growth and leadership recognizes and rewards performance. For the most part, if you're performing and hitting quota, you have the autonomy to build your own schedule and hours. One thing that stands out about management here is that everyone has actually done the job. Your sales manager was an AE at some point and was crushing quota. Nobody in a leadership position got there without putting in the work first. That makes a real difference because when they coach you, they're speaking from experience, not a playbook. Another thing that sets this role apart is what you're actually selling. SpotHopper delivers real, measurable results for local restaurants, and seeing the positive impact you can help make a reality for your customers is one of the most rewarding parts of the job. It's a lot easier to sell something when you genuinely believe in what it does for people. A note on the negative reviews: This role is not for everyone, and the low-rated reviews make that pretty clear. If you need leads handed to you to hit quota, you're going to have a bad time. The people who wash out here tend to be the ones who weren't ready to bet on themselves. The people who stay? They're killing it.

Cons

Turnover can be noticeable. Some great people have cycled through. It's not at all uncommon in sales, but worth knowing going in.

4.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

I was able to become a Senior Business Development Rep in exactly one year and make the Top 25 BDR's in the company at the same time. The effort you exert matches the rewards. AMAZING upper management. My manager, Elaine, advocates for me every single step of the way to make sure I'm hitting my goals and also enabling the best career trajectory. If she wasn't my manager, I know I'd still be in a good place but having that cheerleader relationship with, essentially, your boss is a great feeling and you know they're genuinely in your corner. Inspiring teammates. Everyone is working hard and it never feels like there's negative internal competition. I've never met anyone here who I didn't enjoy talking and working with. Remote working is always a luxury no matter the position and this one is no exception.

Cons

You really have to keep yourself accountable to your own work and practice the important steps laid out. Your managers can only provide so much guidance; outbound velocity and quota are yours at the end of the day. Pay could be a tad bit better but ultimately I think compensation is fair enough.

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