What used to be a great company has changed - Project Manager SpotMe Employee Review

2.0
19 June 2019
Recommend
CEO approval
Business outlook

Pros

-The people that work at SpotMe will always be the best part about the company. Not management, but everyone else definitely. -You do get a foothold into the events industry and interact with a lot of high level profile clients (talking to the C-Suite of billion dollar companies is not unusual) -Travel can be to some amazing places, but most of the time it is to common convention locations like Dallas or Orlando -There is value in some of the skills you learn, but obviously your expertise is in their software which isn't very translatable. -Benefits are solid -Pay is pretty good (exception to that being the coordinator role)

Cons

-Upper management does not understand the concept of morale. When there are things like layoffs or firings that need to happen, there is a professional and respectful way to do them, and then there's the way SpotMe handles them. With no real HR presence in order to explain the basics, they seem to just fly by the seat of their pants and frequently leave everyone in the dark and people have no idea what is going on with even managers finding out after it is done that someone was let go. Then it appears that they believe that the process ends when the firings/layoffs are over. No, that is not at all how it works. There is a real post mortem that needs to happen outside of one meeting where the CEO doesn't even take responsibility! It was your idea to go this route Pierre. When it craps the bed, don't blame services for not executing perfectly when they have 5 concurrent projects they're handling onsite, and don't blame sales who hear contradicting instructions daily. The CEO's job is to 1) Handle morale and 2) Design and execute strategy. Both things need stability and sometimes, even if you feel different Pierre, that means putting the blame on yourself (and only yourself)! -They have an ongoing workload initiative that has been in development/pushed back for 6 months now. It is not a hard concept. Some events are too complex for the PM to handle 4 others, and if you find that you have to start putting those PM on other projects, first off don't do that and secondly hire more people! In the meantime during busy seasons expect multiple nights of less than 4 hours of sleep. -They are in the middle of transitioning the PM role by adding more responsibilities from either sales or logistics/planning without easing the workload at all. Project Manager isn't even an accurate title anymore. -They went from quarterly external events in order to bring some light onto the employees' world to weekly required call in meetings. Understandably, they were spending a ton of money on the events so doing them quarterly was a bit much. How about a happy hour, or bowling, or something basic to boost morale? -Europe's workload vs US workload needs to be the same. Currently US has it much worse. -Don't apply for the coordinator role if you are looking for a full time position, only go for it if you're looking for an intern/part time gig. You will not get paid a living wage in Chicago for the role. Especially for the amount of hours you will work (highlighted especially when you are onsite).

Explore other reviews about SpotMe

5.0
14 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Great product to work with. Constantly traveling to different cities and meeting new people.

Cons

Days can be long. Some clients may be high pressure.

1.0
31 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Decent pay I would say

Cons

Unsustainable Workload & Non-Existent Work-Life Balance: "Heavy workloads and long hours are expected regularly" is an understatement. As a customer support employee, you're constantly fighting fires, often for a product that feels "under developed" or "requires a PhD to be used properly". I frequently worked late nights and weekends, with little to no break during "busy seasons" (which felt like all the time). The company seems to have a "churn and burn" mentality with employees, operating under the impression that we won't stay more than a year or two anyway. Lack of Management Support & High Turnover: There is no proper HR department to address employee concerns, and management is often described as "old-school and controlling". If you complain about being overwhelmed, you're likely to be "labeled as unable to handle the pressure and next in line for termination". The high turnover rate means you're constantly picking up the slack from those who have left, creating a vicious cycle of burnout. Poor Internal Communication & "Culture of Fear": Communication between departments is terrible, with "department silos" creating a "blame game" when things go wrong. The CEO's management style fosters a "culture of fear," with some employees even mentioning "micro-managing and mental abuse" as a day-to-day occurrence. This creates an extremely uncomfortable and unprofessional office environment. Product Issues: Supporting a product that isn't fully tested or user-friendly is incredibly frustrating. We often had to rely on "crappy workarounds" to help clients, which made the support process much harder than it needed to be.

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