Heritage company, cheerful CEO, meh management - Graphic Designer Springs Window Fashions Employee Review

Management is turning things around! Great parental leave benefits, great health benefits, company car. Management wants to do the right thing by employees and consumers. Culture is becoming a strong point. great teammates and customers. Job is fun most of the time.

- cross functional communication could be better- but it’s known and is a work in progress. - new brands getting handed to reps, but training in those brands and support for reps is lacking. - the role has a lot of problem resolution in the field and sometimes resolving issues can take time (especially with motors, quantity orders, shutters, and softs.

The company provides stability, a strong product line, and the opportunity to develop deep industry knowledge. Over my 12 years with the organization, I gained valuable experience in customer service, training, knowledge management, onboarding, and operational support. I worked alongside many dedicated coworkers and had opportunities to contribute to projects that improved training effectiveness and operational efficiency.

Career advancement can be frustratingly slow and lacking in transparency. Employees may find themselves taking on responsibilities far beyond their official role for extended periods without receiving corresponding title changes or compensation adjustments. In my case, I spent months performing duties related to training, LMS administration, knowledge management, onboarding, and project leadership while repeatedly being told that a promotion was coming "soon." Despite consistently delivering results and taking ownership of major initiatives, I was ultimately required to apply for the position I had already been performing. The organization relies heavily on employees who are willing to take initiative, but there can be a significant gap between increased responsibilities and formal recognition. Over time, this can leave employees feeling undervalued, underpaid, and overutilized despite their contributions.