Pros
Learned some great skills early on I'm my career. Including to do what's best for you, you are not important to your employer. Enjoyed speaking with providers about products and services, fast-paced problem-solving. Enjoyed the ability to work closely with other departments to get issues resolved. PTO and benefits are great but not worth it. Underpaid for what the position asks of you.
Cons
Unfortunately many. They call you the Starkey family to excuse their behaviors and overwork you. They laid of 250+ people due to COVID. Many of which were with them for over 30+ years. Those left were expected to pick up their pieces. It was a disaster, so many issues were sent to upper management to never be resolved. They also rescinded merit-based raises to already underpaid and overworked employees. Customer service is treated like they are not part of the company, used and abused. Management forced many to come back to the office even when they were being put at risk and performed well WFH. MANY Covid outbreaks at HQ. Too much upper management and still a lack of leadership. Glad I jumped ship when I did. They are downward spiraling. Just a matter of time before they get bought out.