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      Stefanini

      Engaged employer

      Stefanini reviews

      Good helpdesk starter - Helpdesk Technician Stefanini Employee Review

      2.0
      28 July 2021
      Helpdesk technician
      Recommend
      CEO approval
      Business outlook

      Pros

      - Pays you on time - Lots of vacation time - Easy to slip into the background - Many different shift hours based on client (they use the term 'Project') - Overtime potential - Lots of locations if you wanna move somewhere and stay with them - Decent chance to change positions if you look for yourself - Work from home potential

      Cons

      - Demands strict adherence to rules regardless of context. So instead, don't put all the details in the ticket notes and only put what makes you look good - Puts up a face that says 'we care' by making yearly surveys for employee feedback, yet in the 3 years I've been there I saw no meaningful change to help my life there - Extremely small rate of pay increase unless you switch jobs. So instead, negotiate your pay upfront before you're hired to help with your income - Will ask to have 'above and beyond' be the norm. So instead, you should pretend like you do a lot for cusomters - If you get many calls, they will hound you about doing more work despite the mental exhaustion of fixing a lot of issues and talking with many people. So instead, go as slow as you can on calls. They don't seem to care that you do a slow job as many coworkers would go slow and not get canned just cause they show up and do *something*

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      Stefanini Response
      4y
      Thank you for your review. Stefanini agrees with several of the pros you mentioned. However, it is always disappointing to hear when an employee takes away a negative impression of Stefanini. The employee engagement survey is reviewed by leadership, all the way down to the front-line managers. Each project is tasked with generating action items based on the survey results. Some of the actions may seem small, like creating a consistent structure for monthly one-on-one meetings or communicating the knowledge base review/change process, but there is certainly change occurring. Additionally, the monthly one-on-ones are your opportunity to communicate concerns or changes you would like to see to your manager. We also have an open door policy that allows employees to bring forth their ideas to senior leadership and People and Culture. Again, thank you for the feedback. Stefanini People and Culture- Sarah

      Explore other reviews about Stefanini

      3.0
      30 June 2026
      Tier 1 technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

      Cons

      It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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