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      Stefanini

      Engaged employer

      Stefanini reviews

      Good foot in door and that's it. - IT Helpdesk Technician Level II Stefanini Employee Review

      3.0
      16 Sept 2021
      It helpdesk technician level ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent co-workers, Remote that's about it

      Cons

      Low pay, Overworked, Way too high expectations, takes years to move up at all if even possible with relevant experience and it's basically a call center with IT and all they care about is how fast you pick up and how many calls you can resolve

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      Stefanini Response
      4y
      Thank you for your feedback. Our "Stefanini Everywhere" initiative has taught us to be flexible in where the work gets accomplished. It's nice to hear the ability to work remotely is recognized as a pro. Many of our client contracts have metrics built in to resolve issues at the first point of contact, which explains why our leaders are monitoring and providing feedback on that metric. We are unhappy to read your statements regarding career growth, as we have a great track record of promoting from within! Did you know that you can apply for other positions within Stefanini that fit your skill set on our career page? There is also a new mentoring tool that allows you to connect with others in the organization and, possibly, even those in a position you may be interested in. Finally, it is recommended that you meet with your manager to discuss any career aspirations you may have as a great first step. Thank you again for your time. Stefanini People and Culture- Sarah

      Explore other reviews about Stefanini

      3.0
      30 June 2026
      Tier 1 technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

      Cons

      It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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