Underpaid and over worked - Help Desk Technician Level II Stefanini Employee Review

1.0
1 Feb 2022
Recommend
CEO approval
Business outlook

Pros

The team I work with are pretty great. Good if you have zero professional helpdesk/IT experience. 100% remote

Cons

Underpaid for the amount of work they have you do. Will literally hire people with zero helpdesk or IT experience in a role that has you doing IT stuff... The yearly raises are a joke, think mine was .13 with a 5/5 review for each year.. Just so much wrong with this place. If you want to get your foot in the door do so and move on asap. Other jobs like this pay almost double. Most of the time we are also understaffed because its not in the budget... then complain when the numbers don't look right..... Also your chance of moving up will take literal decades to get a job that might pay $16 an hour.

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Stefanini Response
3y
Hello, and thank you for your review. We are sorry that you are not satisfied with your time spent at Stefanini. It is unsettling to read your statements regarding career growth, as we have a great track record of promoting from within! Did you know that you can apply for other positions within Stefanini that fit your skill set on our career page? Stefanini University also has "aspire journeys" that walk you through the knowledge, skills, and experience needed to move into roles outside of the helpdesk. Additionally, staffing levels are largely dictated by anticipated call volume. Thank you again for your time. Stefanini People and Culture- Sarah

Explore other reviews about Stefanini

3.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Really just let you do your work for them

Cons

Not a lot of benefits and with being remote there's not a lot of opportunities to get to know the rest of your team

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