Great Place to work - Cx Agent Step Employee Review

Great culture! Super friendly team. Great transparency from leadership

Lean and mean team so the workload can sometimes spike. Some

Teammates actually want to see the company succeed, and work hard to fix all the messes that the rest of the company constantly makes. A lot of people have passion and try their best to apply it to their work.

It's just all a bunch of cliques full of heartless, lying fakes. You'll be told for months and months that your job is safe, use you to train outsourced help from the Philippines and to implement AI, then layoff 1/3 of the US workforce the next day, claiming the company needs to cut costs. The hardest working group gets axed, but the ones who kiss butt to the bully leadership team, and call out every other day get to stay. You pour your all into this mess of a company just for them to not think twice about laying off their best employees.