Toll and Turnover - Anonymous employee Step Up Employee Review

1.0
11 Jan 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hands down, boots on the ground staff are the best and brightest of Los Angeles. Great opportunity to learn about the current Housing crisis and the challenges of working with individuals affected by homelessness and mental illness. The work will prepare you for any job with many transferable skills. For clinical social workers, individual and group supervision is offered. Midlevel managers are supportive and caring. Hard and demanding work.

Cons

Pay. Pay. Pay. Poverty level to below poverty level wages. Difficult to see upper management in high end cars, motorcycles, and planes while staff suffer food and housing insecurity. No work/ life balance. Toxic Upper management. Primarily Caucasian Males, operating under the old standard hierarchal/patriarchal management model where hard work (especially by mostly minority and women staff) goes unacknowledged and unappreciated, bonuses flow upward, directives/mandates down. Staff are only as useful as a billable entity, billing bullying on a frequent and regular basis. Hard and demanding work. Work place dangers run high: bed bugs, client assaults (verbal and physical) on staff are common, as well as environmental exposures related to outreach, vicarious trauma, limited to NO support for pairing up in teams (can't bill for it, so the onerous is on YOU to make up your billable hours.) Police quoted as saying they "prayed for us..." No on site security and staff are expected to take turns policing the Money Management program. Limited opportunities for advancement.

Explore other reviews about Step Up

5.0
14 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Step Up is truly a special place to work. The mission to support individuals experiencing mental health conditions and homelessness is not only powerful but is embedded in every aspect of the organization’s work. The team is compassionate, collaborative, and made up of dedicated professionals who really care about making a difference. Leadership is supportive and open to feedback, and there are real opportunities to grow and contribute in meaningful ways. It's inspiring to work alongside people who are so committed to creating positive change in the community.

Cons

Nonprofit work can come with its challenges—limited resources and heavy workloads at times—but the passion of the team and the impact of the work make it worthwhile.

3.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, field based, supportive team

Cons

High caseload, high acuity clients

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