Pros
* Higher pay than some of my previous positions.
* Professional corporate office environment.
* Gained experience in the financial services industry.
* Developed strong client service and communication skills.
* Learned to work with regulated processes, documentation, and account-related tasks.
* Built experience handling confidential and sensitive information.
* Strengthened organizational, administrative, and problem-solving skills.
* Opportunity to work with a diverse client base and professional colleagues.
* Valuable résumé experience in wealth management and financial services.
* Competitive benefits, including retirement savings options.
* Expanded my professional background beyond retail and customer service roles.
* Improved my ability to manage multiple tasks and priorities in a fast-paced environment.
* Gained experience that is transferable to healthcare, administrative, and customer-facing roles.
Cons
Training felt limited after the initial onboarding period.
* Opportunities for cross-training and learning other departments were minimal.
* Work environment felt siloed, with teams operating independently.
* Limited feedback and coaching from management.
* Felt there was little support for professional development and growth.
* Difficult to gain exposure to different areas of the business.
* Expectations could be unclear at times.
* Challenging to build confidence when training and support were inconsistent.
* Limited sense of teamwork and collaboration across departments.
* Career advancement opportunities did not feel clearly defined.
* Work was often repetitive and task-focused.
* Did not feel like a long-term fit for my career goals and interests