Pros
Relatively low stress, supervisors are friendly and approachable, flexible breaks, free tea and coffee, 1/3 weekends (3.5 hours), clean environment, cheap snacks on lunch, good location near a retail park, weekly/monthly performance,
Cons
Rigid practices, Early start on Monday mornings for a meeting, lots of time watching and analysis, 9 hour day does feel slightly long (08:30-17:30). Will let you stay 30 minutes late on a call unpaid but will make you work back 3 minutes for going to the toilet over your allocated break time for the day. Very grindy and want you on the phone talking or ringing every second of the working day, 0 wrap time. expected to complete admin work in your own time. Base pay less than minimum wage, commission structure works however there are MANY clawback stipulations. Send your errors to the whole team to see rather than being personal
