It was excellent however with the company just having been sold new leadership is questionable. - Anonymous employee Student Loan Employee Review

Citi sold the company to Discover in January, 2011. Since that happened, things have been extremely difficult. Many of the strong managers have left or are in the process of leaving and the replacements are questionable. There is not much progress being made in terms of integrating the business with Discover's existing Student Loan business and decision making is dysfunctional and slow.