Better options elsewhere - Member Service Representative Summit Credit Union Employee Review

2.0
5 July 2022
Recommend
CEO approval
Business outlook

Pros

-Benefits are decent but not as great as they try to hype -Good stepping stone to work your way up into finance if you can hang that long -Some remote work opportunities

Cons

-Management heavy -Too focused on numbers and not the employees doing the actual work -Understaffed -Force you to work in other departments you were not hired for (esp. call center) -Management accepts those who kiss up over employees who actually work hard and efficiently -Not as diverse as they want to portray

Explore other reviews about Summit Credit Union

5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits Community Employees Values Atmosphere

Cons

Leaves a lot of room for interpretation

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Summit Credit Union Response
2w
Thank you for sharing your feedback. Our goal is to create a supportive and fulfilling work environment where our team members can build their careers while making a positive impact on our members and communities. We are thrilled to hear that you find your relationship with Summit rewarding and that our values and work environment resonate with you. Your commitment and dedication are essential to our ability to provide a positive experience with your fellow employees and service to our members. Your comments are appreciated, and we look forward to continuing this journey together.
5.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Very positive atmosphere & welcoming during training period at HQ. Trainers are very knowledgeable & easily approachable. Staff at branch are also very supportive & helpful with continued training. Company as a whole is very invested in the wellness of their members & employees equally. Best decision I made in going back to financial industry after being in retail 25+ years. Summit definitely listens to their employees & is very open to many ideas on how to better the credit union. I have enjoyed company meetings & celebrations, they really keep you engaged in the networking functions or training sessions. Highly recommend.

Cons

Some branch locations not available in certain areas. But I know we are still growing and will eventually expand.

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Summit Credit Union Response
3w
Thank you for sharing your feedback. Our goal is to create a supportive and fulfilling work environment where our team members can build their careers while making a positive impact on our members and communities. We are thrilled to hear that you find your relationship with Summit rewarding and that our values and work environment resonate with you. Your commitment and dedication are essential to our ability to provide a positive experience with your fellow employees and service to our members. Your comments are appreciated, and we look forward to continuing this journey together.
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