Might be an okay starter job - Customer Service Representative Sunbit Employee Review

2.0
28 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Free coffee, tea, and hot chocolate. A bunch of different shift choices if you need more flexibility.

Cons

The training is abysmal and the micromanaging soul-killing,

Explore other reviews about Sunbit

5.0
11 Apr 2026
Recommend
CEO approval
Business outlook

Pros

They invest in people If you invest in yourself every day they will 2x-5x invest in you

Cons

Not a place to be lazy

1.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

- not stressful if you are used to a call center setting - mindless work

Cons

- Management is not consistent across the board. - Male management hugging female co-workers on the floor - Supervisors not providing feedback - no consistent training; 2 different teams could be be doing different work flows. - degrading way that leads speak with agents on the floor and get no consequences - training materials outdated and has inaccurate information that can harm the business - depending on the lead that you speak with you get different information - leads and supervisors can disappear off the floor and you could be waiting minutes; 5 to 10 to get an answer for a customer waiting on the phone.

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