Solving Customer Problems with Heart - Anonymous employee Sunbit Employee Review

5.0
14 Sept 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- the opportunity to solve real customer problems in the challenging fintech industry - a smart team, but more importantly, a customer-focused team - an incredibly aligned leadership team - there's a real focus on developing leadership from within, so this is a great place for mid-career professionals to grow - we have ambitious goals, and we come together to make them happen - ownership is rewarded here; if you see something you want to change, do it and don't wait for someone else to - a geographically diverse team, so working remotely is the norm

Cons

- the time difference between California (most business positions) and Israel (R&D team) can be tricky and can lead to some late nights or early mornings, so it's important to manage your schedule and be flexible when needed - we move fast, and that means you have to be prepared for times at work that are hectic - ambitious goals mean that you have to be prepared to lean in and get your hands dirty, this is not a real "con," but it is important to understand the culture

Explore other reviews about Sunbit

5.0
11 Apr 2026
Recommend
CEO approval
Business outlook

Pros

They invest in people If you invest in yourself every day they will 2x-5x invest in you

Cons

Not a place to be lazy

1.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

- not stressful if you are used to a call center setting - mindless work

Cons

- Management is not consistent across the board. - Male management hugging female co-workers on the floor - Supervisors not providing feedback - no consistent training; 2 different teams could be be doing different work flows. - degrading way that leads speak with agents on the floor and get no consequences - training materials outdated and has inaccurate information that can harm the business - depending on the lead that you speak with you get different information - leads and supervisors can disappear off the floor and you could be waiting minutes; 5 to 10 to get an answer for a customer waiting on the phone.

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