Pros
Team members were really dedicated to their job. They all got along very well and were efficient with their service, given the extremely high volume that resulted from new popularity. The quality of their drinks was high and always used fresh ingredients that was mostly made in house. Their recipes were easy to follow. Owner was extremely nice.
Cons
Poor upper management. Given that it was a relatively new franchise, they did not have it together. Stores were inconsistent across branches and the management was not good. Manager was extremely controlling and would encourage feedback, but then actively deny or ignore any actual feedback given. They also lied to us about how they'd handle COVID cases within staff and they tried to be secretive about it, not to maintain confidentiality, but to keep the staff in the dark. Once I had to work a shift on a Saturday by myself because two employees were sent to get COVID testing at the same time. No other staff could fill in, and they refused to close the store.