Pros
-Sunwave operates in a niche market, offering upside potential for growth. -Remote work is a positive aspect, providing flexibility for employees. -There are dedicated employees who genuinely strive to do what is best for the customers.
Cons
Fear, intimidation, and secrecy are prevalent management tactics within the company. The company shows no interest in receiving feedback or ideas from talented employees to improve the business or customer service. The product lacks a standard architecture and well-thought-out usability and design. Limited coding responsibilities are entrusted to only a few individuals, as the owner believes he is the only capable person. The C-level executives demonstrate a lack of concern for the well-being of the employees. The corporate leadership at Sunwave seems to lacks the necessary understanding of how to effectively run the company. The company functions more like a custom engineering shop rather than a software product-focused organization. The overall low morale within the company leaves employees feeling trapped and hampers their ability to support customers or contribute to product advancement. Overall, despite the potential in a niche market and the benefits of remote work, the shortcomings at Sunwave include inadequate corporate leadership, poor product structure and design, a toxic work environment, and a lack of interest in employee feedback. These factors contribute to low morale and hinder the company's ability to provide effective customer service and product development.