They advertise as a Family Owned Business, and that's exactly what they are!! :) - Office Supervisor Super Value Home Services Employee Review

Thank you for taking the time to review our company and provide us with feedback. Feedback is always appreciated. We would like to take the opportunity to explain some of the discrepancies mentioned in your review. In regards to safety and security; we have an open door policy at our company. If an employee has a concern they are welcome to speak with either of the owners directly. Our employees’ concerns are important to us and we take them seriously. If there are any injuries, they need to be reported to the office immediately. If there is any equipment that needs to be fixed, it is the technician's responsibility to inform our office, and then it is fixed promptly. We do contact each technician and assistant the day before to let them know what time they are in the following day. As soon as all the appointments are confirmed and we have a set amount of routes going out, than the employees are contacted. Their schedule is directly dependant on how many clients have appointments and on any time restrictions the clients may have. We are in a highly competitive service industry and we need to cater to the needs of the clients. We are very flexible in regards to taking time off, but understand that this type of position is not always the best fit for someone that wants a set schedule each week. That is not something that we can offer as there is a lot of fluctuation in the volume of calls that changes from day to day. We also understand that this type of job is not suited for everyone. But we do pride ourselves on the fact that we do not have a high turnover rate for our technicians. We have several technicians that have been with the company for over 10 years, because they enjoy working with our company and the way we operate. Furthermore, our company is not just about making more money. We believe a good company is just a collection of good people. We strive to hire and retain employees of high moral character with great attitudes. We believe that if we hire and retain great people, the money will follow. We are truly sorry that you felt that we were all about the money and that you didn’t have a way to express your concerns to management. This is not how we want any of our current of past employees to feel. Sincerely, Super Value Home Services