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Support Services Group

Engaged employer

Great Place to Build a Career - TA Manager Support Services Group Employee Review

5.0
3 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great environment and a solid place to grow your career. Yes, it’s fast-paced, but honestly, what BPO isn’t? I’m more than happy with all the opportunities I’ve been given here, and it’s been really rewarding to watch so many people grow within the company as well. If you want development, structure, and a chance to move up, this is a good place for it.

Cons

Because it’s a fast-paced BPO, things move quickly and sometimes get busy, so you have to be adaptable — but that’s normal for the industry

Explore other reviews about Support Services Group

5.0
23 May 2025
Recommend
CEO approval
Business outlook

Pros

People care about People - This leads to decision making that benefits all, The On It Culture does not bend to what is easy but holds firm to do what is right.

Cons

Moving as fast as we do can shock people at first.

2.0
25 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

there are alot of great people that are dedicated to the success of the company. With a better business plan this company could be very successful.

Cons

The Executive team seems to be at a loss of how to "right the ship". The seem to make knee jerk changes that continue to cause future challenges with growth and stability. They lay off non agent staff 3 to 4 times a year so there os little stability reducing support groups to the point of not being able to perform successfully. After spending several hundred thousand on a sales team that isn't performing, they continue to reduce the numbers of staff trying to do the work. Burnout is high and there is no work life balance if you like to do anything but work 24 hours a day. Growth os challenging unless you are a part of the good old boys club.

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