The CEO is hugely out of touch with service users and staff, as she sits in her mansion doing nothing all day but occasionally rocks up to pretend she’s down to earth. The workload is completely unfair and unjust for the pay grade. Toxic workplace culture with management pitting you against each other and half the staff are worn down enough to fall for it. The job advert on Indeed straight up lies by listing sick pay as a benefit. There is no sick pay at all until a minimum of 1 years service, unless you are a bank staff member in which case you don’t get it ever regardless of time served. No training whatsoever which is desperately needed as they will literally hire anyone with a pulse (although they probably would make exceptions if you didn’t). No transparency in the interview process and if you express that they lied they will just accuse you of lying and threaten you with disciplinary action, which will never be followed through. The pay is horrendous, especially considering this is effectively a private healthcare service. Instead of listening to criticism they simply advise you leave and work elsewhere. The only reason I’m am still working here is because I haven’t been hired by somebody else yet. When I first started I was full of energy and optimism and now I’m a miserable shell of myself who I don’t recognise. I’ve had to up my anti depressants since starting employment. I could go on and on but is honestly too depressing to think about….