CSR - Customer Service Representative SurePayroll Employee Review

1.0
29 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Good benefit package. Negotiate your starting salary

Cons

Managers are horrible. I'm not sure many had the education to be a manager. There was favortism. The CSR department was treated the worst out of all departments. Bad software platform Salary is not the same across the board There isn't a work/life balance. CSR used to be forced to work a black out period with no days off, even if sick.

Explore other reviews about SurePayroll

5.0
21 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, company and people

Cons

Low base pay, a lot of changes

1.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, decent benefits, unlimited time off.

Cons

From the start, it was uncomfortably obvious that at least half of the people in marketing had problems with one another. You could actively feel the tension in every interaction: during video calls, in email threads, even in Slack chats, etc. At first, I blamed structural issues. The various marketing teams were set up in a confusing way, and it wasn’t clear who owned what or who made final decisions. So I understood why everyone felt like their toes were being stepped on. However, I really think it goes beyond that. There’s a fundamental lack of respect, and it’s led to an extremely negative and passive aggressive environment. The pay is slightly above market value, which is what led me to accept the job in the first place (despite one of my pre-employment interviews with the team being so tense and uncomfortable that the hiring manager actually had to apologize). However, I really wish I had trusted my gut. My experience at SurePayroll was by far my least favorite of my entire career.

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