So much potential but not likely that potential will ever be reached - Senior Operations Engineer Surescripts Employee Review

2.0
7 July 2016
Recommend
CEO approval
Business outlook

Pros

Excellent compensation, above average benefits, some fun work to be done, and you can even have the glory of making a difference in the world by helping to make healthcare run more smoothly. Healthy work-life balance. The Implementation team is full of genuinely great people to work with. A success story in an industry with many fruits to offer big players like Surescripts.

Cons

Upper management is totally detached from reality. Incentive efforts are very present but totally nonsensical. Efforts have been underway for two years now to end silo-style thinking and working, but the biggest result has been more red tape and slower interdepartmental collaboration. The Oregon office is an afterthought backwater for the rest of the company. Top-down instigation of desired cultural norms only stymie any potentially positive developments. I don't know of anyone with a real career development path. Projects can drag on for YEARS. Many projects are officially given high priority because they sound good but are then unofficially dismissed since they're not actually important. No one ever wants to declare an end to a project, not even when it's already dead. We spend crazy amounts of cash to solve problems that could be solved with existing resources- this does make sense, though, because our silo style thinking prevents one group from ever knowing what resources are already available elsewhere. Lots of red tape, yet terrible workflow. It's like no one is awake at the helm. All the same, the company as a whole is doing very well, so I highly doubt anyone will feel the urgency to improve. Anyone who feels Surescripts isn't doing enough for their career is far more likely to leave than to scale the towering walls that surround the improvement the company deserves.

Explore other reviews about Surescripts

5.0
1 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Strong leadership, values and work life balance. Competitive above market benefits/compensation

Cons

new ownership driving workflow fluctuations, not necessarily a negative but more frequent fire drills and impromptu pivots

1.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Excellent individual contributors and dedicated frontline teams who support one another through an incredibly difficult corporate culture.

Cons

Leadership within the Technology and Security organization operates entirely on fear, micromanagement, and self-preservation. Transparently reporting organizational risks or highlighting operational gaps is treated as a personal threat by management rather than a professional duty. The leadership style relies on moving goalposts, extreme gatekeeping (like exhausting daily interrogation-style briefing traps), and intentionally vague performance feedback so success can never actually be achieved. Top-performing professionals are systematically targeted, isolated, and managed out through fabricated performance issues to protect executive reputations. Furthermore, the HR department is completely toothless. Detailed, explicit exit interviews outlining this exact abusive behavior and naming impacted employees are met with empty empathy but zero corrective action. HR routinely chooses to protect toxic executives over maintaining basic workplace ethics. Since the corporate takeover, the culture has entirely shifted from psychological safety to compliance through fear, causing widespread burnout, anxiety, and a mad dash for the exits by top talent. If you are considering a job here, do yourself a favor and reach out to former employees on LinkedIn, and hear about it directly.

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